Managing
and Directing Change

Edward Quinn

CEO, The InnerWork Company

Welcome!


Managing and directing change is a big subject! Today’s presentation and the follow-on tools, resources and exercises listed below may help you and your team understand the integral nature of leading effective workplace change.

Self Change


The following resources can be used to learn more about high performance behavioral competencies to complement your medical, technical and financial expertise. Learning and demonstrating these competencies is crucial for effective leadership and building a high performing team-based practice culture. In fact, all team members should be learning and practicing these kinds of emotional/ social intelligence skills and competencies, particularly in workplaces subject to increasing levels of change and a high demand pace.

Resource Materials

Team/Culture Change


These tools can help team members understand effective team communication practices, and also, practice skills for giving positive feedback, as well as an exercise for teams to be invited by their leaders to provide them open and honest constructive feedback. It also explores managing the right level of team involvement in effective decision-making for practice leaders, which some practice leaders struggle with in high change environments with educated, outspoken professionals and colleagues.

Resource Materials

Organizational Change


The following Needs Assessment Summary is a valuable source of comparative data on how your clinical practice and team-based model of care may be experiencing similar challenges---or different challenges. It is worth a read for a differential organizational diagnosis!

  • Solutions to these type of complex human and organizational challenges exist, but it requires an approach that blends individual development, team development, and organization development strategies and methods that focuses on the real needs of you and your people
  • The last article explores new models of proven patient-centered care that focus on taking care of all levels of the “whole person” / “whole patient” and supporting them to connect with spiritual care resources for the deepest levels of their healing and recovery.

Resource Materials